Frequently asked questions
WHAT IS THE PHYSICAL ADDRESS OF IKID PLANET?
Contact Kiddie Kobbler Richmond Hill
We operate one store at Hillcrest Mall in Richmond Hill.
9350 Yonge Street, Unit C002BRichmond Hill, ON L4C 5G2
Canada
Call 905-883-3044 for store, fit and product questions.
Opening hours
- Monday–Friday: 10:00 am–9:00 pm
- Saturday: 10:00 am–8:00 pm
- Sunday: 11:00 am–7:00 pm
All times are local to Richmond Hill (Eastern Time). Please call to confirm holiday hours.
CAN I PLACE AN ORDER ON PHONE?
Call 905-883-3044 about products and ordering. Monday–Friday 10am–9pm, Saturday 10am–8pm, Sunday 11am–7pm, Eastern Time. Please call for holiday hours.
HOW CAN I CONTACT KIDDIE KOBBLER RICHMOND HILL?
Contact our Richmond Hill store for order and product questions.
HOW DO I MAKE THE PAYMENT?
The available payment methods are displayed at checkout.
WHERE IS THE SHIPMENT MADE FROM?
See our shipping policy. Delivery availability, options and charges for your address are shown at checkout. Contact our store about dispatch arrangements.
DO YOU CHARGE SALES TAX?
Subject to Canadian Tax Laws, all provincial and federal tax laws will apply to your place of residence. Note that the prices on our website does not include Sales Tax.
DO YOU MAKE INTERNATIONAL DELIVERIES?
See our shipping policy. Delivery availability, options and charges for your address are shown at checkout. Contact our store about dispatch arrangements.
WHEN AM I CHARGED FOR THE ORDER?
Review payment details at checkout and your order confirmation. Contact our Richmond Hill store with questions about an order or statement entry.
IS THE PRODUCT THAT I AM ORDERING IN STOCK?
Select the exact size and colour to check availability. Stock can change before an order is confirmed. See our shipping policy for unavailable items.
I WANT AN ITEM BUT IT IS OUT OF STOCK. WHAT DO I DO?
Contact our store about the exact model, size and colour. We can check availability and any information about replenishment.
ARE THE STYLES/DESIGNS/COLORS ON YOUR SITE ALL THAT YOU OFFER?
No, we can make special orders for you if they are available. Contact us for details.
I WANT TO BUY SHOES BUT I AM NOT SURE ABOUT THE SIZING
We are always ready to help you with any sizing issues. Kindly call us at 1-905-883-3044 and our team of experts will be ready to help you choose the best size of any model that you want. We also have a Sizing Help Page to help you get answers on infant shoes or children shoe sizes online.
WHY IS THERE AN ERROR MESSAGE WHEN I TRY TO CHECK OUT?
If you are using a non-CDN or USA credit card, you might get an error message during checkout. Your credit company might be blocking the international transaction.
CAN I GET A REFUND FOR A RETURNED PRODUCT?
Read our refund, exchange and store credit policy for regular-price, discounted, Clearance and mailed-order rules.
I GOT THE ORDER DELIVERED BUT IT IS DEFECTIVE?
Contact our store promptly with your order information so we can review the issue and advise you on next steps. See our refund policy.
DO YOU HAVE A RETAIL STORE?
Contact Kiddie Kobbler Richmond Hill
We operate one store at Hillcrest Mall in Richmond Hill.
9350 Yonge Street, Unit C002BRichmond Hill, ON L4C 5G2
Canada
Call 905-883-3044 for store, fit and product questions.
Opening hours
- Monday–Friday: 10:00 am–9:00 pm
- Saturday: 10:00 am–8:00 pm
- Sunday: 11:00 am–7:00 pm
All times are local to Richmond Hill (Eastern Time). Please call to confirm holiday hours.
IS IT POSSIBLE TO TRACK MY ORDER?
Once the order has been shipped, we will send you a notification email. The email will contain the order tracking number and details on how to track the package.
MY ORDER SHOWS IT HAS BEEN DELIVERED BUT I DON’T HAVE IT
If the tracking details indicate that the order was delivered, it is likely that it arrived when you were not around. Look at the probable locations. Look in the mailbox for an attempted delivery notice, which might have been left behind. If you still can’t find your package, check the tracking information again. It might show that the item was returned to us but if the information is not helping, contact us.