Shipping policy
Shipping policy
Free standard shipping on Canadian orders CAD $99+
Canadian orders of CAD $99 or more before taxes receive free standard shipping automatically at checkout, for parcels up to 5 kg. No Shoe Club membership is required. After the order is placed, our store checks the shipping address provided with the order. For full six-character postal codes on the Canada Post Air Stage office list, additional shipping charges apply: CAD $10 per started 500 g within Ontario or CAD $20 per started 500 g elsewhere in Canada. We will tell you the additional charge and obtain your agreement before collecting it and dispatching the order. No additional shipping charge is collected automatically. Expedited and international shipping are not included in this offer.
The Air Stage exception uses the complete postal codes on the Canada Post Air Stage office list, rather than excluding an entire province or three-character postal area. Please contact our store before ordering if you need help confirming the shipping cost.
For example, a 750 g parcel costs CAD $20 within Ontario or CAD $40 elsewhere in Canada. The charged weight includes the shipment packaging used for rate calculation. Please contact our store before ordering if a parcel exceeds 5 kg.
Shipping options and rates
Shipping options depend on the total shipment weight, destination and services available at checkout. The following CAD rates reflect our configured standard options; eligibility, address restrictions and any member benefit still apply.
| Destination and service | Configured weight range | Shipping charge |
|---|---|---|
| Ontario — Standard | Each started 500 g, 0–5 kg per parcel | CAD $10 per started 500 g |
| Other Canadian provinces and territories — Standard | Each started 500 g, 0–5 kg per parcel | CAD $20 per started 500 g |
| Canada — Expedited | 0.75–2 kg | CAD $26 |
| United States — Standard International | 0.2–0.5 kg | CAD $20 |
| United States — Standard International | 0.5–2 kg | CAD $30 |
The exact available services and total delivery charge are displayed at checkout before payment. For the United States, Canada Post options may also be available. Other international destinations use available Canada Post calculated rates where delivery is offered. If an address or shipment does not qualify for an available service, contact our store before ordering.
Delivery dates depend on the service and destination. Estimated transit times are shown at checkout where available and are not guaranteed. Processing time is separate from carrier transit time; remote, rural and international destinations may take longer.
We do not accept General Delivery (GD), P.O. Box or R.P.O. Box addresses.
Our store
We operate one store: Kiddie Kobbler Richmond Hill, Hillcrest Mall, 9350 Yonge Street, Unit C002B, Richmond Hill, ON L4C 5G2, Canada. Call 905-883-3044 to ask about an order or available store collection arrangements.
Processing and tracking
Orders typically take 1–3 days to process before dispatch, excluding weekends and holidays. When your order ships, we send an email confirmation with tracking information. We may dispatch items from the same order separately and let you know which items have shipped and which are pending.
Unavailable items
Occasionally an item sells out and we may need to cancel that item. We will notify you by email if an item is unavailable; you will not be charged for the cancelled item.
Returns and cancellations
See our refund policy for the conditions that apply to refunds, exchanges, store credit and orders that have not yet shipped.