Refund policy

Refund, exchange and store credit policy

Regular-price purchases

For eligible regular-price purchases made in store or collected locally, refunds are available within 7 days of purchase, and exchanges or store credit within 14 days of purchase. For all orders shipped within Canada or internationally, the 7-day refund period and 14-day exchange or store credit period start on the delivery date, when the order is received. Items must be unused and unworn, in their original packaging, and accompanied by the order receipt. Contact us before sending a return.

Discounted purchases

Discounted items that are not Clearance or FINAL SALE are not eligible for a refund. Eligible in-store or local-pickup purchases may be exchanged or returned for store credit within 14 days of purchase. For discounted items shipped within Canada or internationally, the 14-day exchange or store credit period starts on the delivery date, when the order is received. These options are subject to the condition and receipt requirements below.

Clearance and final sale

Clearance items are not eligible for a refund or exchange. Items marked FINAL SALE, open-box electronics, nutritional and food products, and products excluded for hygiene or public safety, including swimwear, underwear, masks and mouth guards, are not eligible for return.

Domestic and international shipped orders

The same return eligibility and delivery-date deadlines above apply to all shipped orders, including orders delivered outside Canada. These rules do not add new shipping destinations. If your order has not yet shipped, contact us promptly to discuss cancellation before dispatch.

How to arrange a return or exchange

Call Kiddie Kobbler Richmond Hill at 905-883-3044 with your order receipt and the item you wish to return. We operate one store, at Hillcrest Mall, 9350 Yonge Street, Unit C002B, Richmond Hill, ON L4C 5G2, Canada. Confirm the return arrangements with us before posting an item.

• Keep all original packaging, paperwork, parts and accessories, and include the order receipt.
• Do not tape or apply labels or stamps directly to the original shoe or product box. Wrap it or place it in an outer shipping box.
• Include a note identifying the order and explaining the reason for the return.
• Customers are responsible for return shipping costs. Use Canada Post, US Postal Service or another registered shipping service.
• Customers must purchase and pay for their own return shipping label. We do not provide prepaid return labels. Original shipping charges are not refunded or credited. We do not charge a restocking fee.
• Returns must be sent prepaid. Cash-on-delivery (C.O.D.) returns will be refused and returned at the customer's expense.

Damaged, defective or incorrect items

If there is a problem with your delivered item, contact our Richmond Hill store promptly so we can review the order and advise you on the next steps. This is separate from a change-of-mind return.