Answers to Your Questions

DO YOU MAKE INTERNATIONAL DELIVERIES?

We ship to the United States, Canada, Australia, Europe and China at this time. (Due to global shipping restrictions change, exceptions apply.)
CAN I PLACE AN ORDER ON PHONE?

Yes, you can. Give us a call at 1-416-855-2826 Except on holidays, we are available from 10am to 6pm from Monday to Friday and 10am to 5pm on Saturdays and 11am to 4pm on Sundays. If you call us at any other time, you can always leave a message and we will get back to you. *Note: Hours are based on eastern time.
WHAT AGE RANGE DO YOUR KIDS' SHOES CATER TO?

Our kids' shoes cater to a wide age range from 0 to the 20s, ensuring comfort and style for all kids and youths.
WHAT BRANDS OF KIDS' SHOES DO YOU OFFER IN YOUR STORE?

In our store, we offer a wide range of top-quality brands for kids' shoes, including Stride Rite, Adidas, Asics, Tsukihoshi, Geox, New Balance, Uggs, Cougar, Skechers, Bogs, Kamik, and more.
WHAT IS THE PHYSICAL ADDRESS OF IKID PLANET?

Our physical store is the reputable historical retail store is Kiddie Kobbler Midtown, (relocated from Kiddie Kobbler Fairview), which is located at: 1649 Dufferin Street Toronto, ON M6H 3L9 416-855-2826
WHAT SHOE SIZES ARE AVAILABLE IN YOUR STORE?

We offer a wide range of shoe sizes in our store to cater to children of all ages, from infants to teenagers and some ladies, ensuring a perfect fit for every little one. Our biggest size for girl is up to US Youth 7, and for boy is up to US Youth size 11
WHAT MAKES YOUR KIDS' SHOES UNIQUE COMPARED TO OTHERS IN THE MARKET?

Our kids' shoes stand out due to their emphasis on trendy name brands and affordable price, and good quality brands with orthopedic support, ensuring both comfort, price wise and style choices for children and family. We also have kids club royalty credit program, which will benefit our loyal customers in long term.
HOW CAN I REACH IKID PLANET OR KIDDIE KOBBLER FAIRVIEW THROUGH EMAIL?

You can reach us via email kiddiekobblerfairview@gmail.com. We are ready to answer any questions and read any comments sent to us.
I GOT THE ORDER DELIVERED BUT IT IS DEFECTIVE?

If you notice any problems with the product delivered to you with 14 days, call us immediately and we will make a replacement. However, we thoroughly do our picking and packing to minimize on such cases
I WANT AN ITEM BUT IT IS OUT OF STOCK. WHAT DO I DO?

When the item you want to order is out of stock, contact us via phone or email and we will tell you when we expect stock replenishment. You can choose to sign up for our email service and we will notify you immediately when the item is back in stock.
CAN I GET A REFUND FOR A RETURNED PRODUCT?

If the regular priced unworn item does not please you for any reason, you can decide to return it, and we will give you a refund within 7 days. This will be in accordance to our returns policy. Find the details in the Returns and Exchanges page.
I WANT TO BUY SHOES BUT I AM NOT SURE ABOUT THE SIZING

We are always ready to help you with any sizing issues. Kindly call us at1-416-855-2826 and our team of experts will be ready to help you choose the best size of any model that you want. We also have a Sizing Help Page to help you get answers on infant shoes or children shoe sizes online.
MY ORDER SHOWS IT HAS BEEN DELIVERED BUT I DON’T HAVE IT

If the tracking details indicate that the order was delivered, it is likely that it arrived when you were not around. Look at the probable locations. Look in the mailbox for an attempted delivery notice, which might have been left behind. If you still can’t find your package, check the tracking information again. It might show that the item was returned to us but if the information is not helping, contact the shipping company with the shipping information with your order. If you need help on the process, please contact us for information.